The Ministry of Human Resources and Emiratisation (MoHRE) in the UAE has introduced a video call service through its official smart application, alongside continuing to offer this feature via WhatsApp at the number 600 590000.
Introducing video calls
This initiative forms a crucial part of the Ministry's ongoing endeavors to improve digital services for its clientele and align with the UAE Government's ambitious goals for digital transformation. The aim is to broaden the range of digital services available to customers, thereby enhancing accessibility and efficiency in service delivery.
Supporting Digital Transformation Goals
By integrating a video call option into its official smart application, MoHRE seeks to offer a more interactive and personalized customer experience. This innovation not only simplifies communication but also enables users to engage directly with Ministry representatives, facilitating quicker resolutions and clearer guidance on various services related to human resources and emiratization.
In parallel, continuing the video call service via WhatsApp at the designated number ensures convenience and accessibility for users who prefer this widely used messaging platform. This dual-channel approach underscores MoHRE's commitment to catering to diverse customer preferences while leveraging popular digital tools to streamline service accessibility and responsiveness.
The introduction of these enhanced digital services reflects MoHRE's proactive stance in embracing technological advancements to better serve the public. By expanding the availability of digital service channels, MoHRE aims to reduce bureaucratic hurdles, improve service efficiency, and ultimately elevate customer satisfaction levels across the board.
This initiative also aligns with broader national objectives aimed at advancing the UAE's digital infrastructure and capabilities. As part of the country's strategic vision for digital transformation, MoHRE's efforts contribute to positioning the UAE as a leader in digital governance and public service innovation within the region and globally.
Furthermore, the implementation of the video call service underscores MoHRE's responsiveness to evolving customer needs and expectations in an increasingly digital-centric era. By harnessing modern communication technologies, MoHRE not only enhances service delivery but also sets a precedent for effective government-citizen interaction, fostering transparency, accessibility, and efficiency in public administration.
MoHRE's launch of the video call service via its smart application and WhatsApp represents a significant step forward in its commitment to digital excellence and customer-centric service delivery. By embracing these technological advancements, MoHRE not only aims to meet current service demands effectively but also lays the groundwork for future innovations in public sector service provision in the UAE.
